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Venue



Arizona Biltmore
2400 E. Missouri Avenue
Phoenix, AZ 85016

ATM Track

Monday, October 4, 2010

1:30 PM - 2:15 PM
New Approaches to ATM Management: Cost Effective ATM Deployment
Donald Evans Director of Product Management, NAUTILUS HYOSUNG AMERICA INC.
Bryan Pisciotta SVP, ATM Distribution Management, CITIBANK

This session will provide a case study for the deployment of low-cost, high-quality ATM solutions through a unique relationship between an FI and an ATM manufacturer. What began as a project for low-cost Express Depositors has become a successful relationship that has resulted in innovations in technology, product development and industry-first ways of doing business.

2:20 PM - 3:05 PM
New Solutions for Back-end ATM Processing
Andy Hernandez EVP, Channel Development, BBVA COMPASS
James Pillman Director of Professional Services, WINCOR NIXDORF

Moving to a single-software platform to manage a large ATM fleet is not a decision made lightly. There are many considerations including, software functionality, multi-vendor hardware compatibility, security, technical support, and the overall Total Cost of Ownership. BBVA Compass will share their experience, from consideration to implementation of Wincor Nixdorf’s PC/E ProCash Software to manage their fleet.

Wincor Nixdorf will discuss the Multi-Vendor Software landscape today, important considerations when selecting a vendor, and how the increasing number of self-serve devices in the typical retail bank creates even greater software management challenges.

3:30 PM - 4:15 PM
Leveraging the Mobile Channel to Empower and Retain Customers
Beth Robertson Director of Payments Research, JAVELIN STRATEGY & RESEARCH
Wico Van Genderen VP, Global Marketing and Product Management, DIEBOLD

With more than 260 million U.S. cellular device subscribers, mobile banking is becoming an increasingly popular channel for financial institutions to leverage when communicating with customers. Allowing dynamic two-way interaction via mobile phones, financial institutions can proactively communicate with their customers through text messages and mobile applications, while simultaneously providing them a comprehensive suite of convenient and on-demand services. Wico van Genderen, vice president, global marketing and product management for Diebold, will outline the relevancy and future growth of the mobile banking channel,including how it works in conjunction with the ATM channel and enhances security through fraud alerts and multi-factor authentication. He will also offer concrete steps that financial institutions should consider when implementing a mobile banking strategy that will ultimately help banks and credit unions expand its delivery channels, facilitate ease of payments and retain and grow market share through a personalized engagement with consumers.

4:20 PM - 5:05 PM
Multivendor ATM Software Panel
Bob Meara Senior Analyst, CELENT
Steve Hensley EVP, Global Sales Manager, KAL
Robert Johnston Marketing Director, ATM Software, NCR CORPORATION
John Spenler CTO, PHOENIX INTERACTIVE
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With financial institutions looking to get more bang for their buck out of the ATM channel, this panel discussion looks at the opportunities and business value of multivendor ATM software beyond cost reduction and consistency of consumer experience. The panel will address a number of topics such as:

  • Why financial institutions are investing in new ATM software
  • The key business case elements that favor multivendor software
  • New and emerging capabilities in ATM software
  • Examples of multichannel integration delivered through the ATM channel
  • Emerging security considerations

Tuesday, October 5, 2010

10:15 AM - 11:00 AM
ATM Opportunities & Challenges from an ISO Perspective
David Dove Managing General Partner, DOVE CAPITAL PARTNERS
John Leehy III President & CEO, PAYMENT ALLIANCE INTERNATIONAL
Steve Rathgaber CEO, CARDTRONICS
Wico Van Genderen VP, Global Marketing and Product Management, DIEBOLD

How do ATM ISOs succeed in the face of current market headwinds – increased financial regulations, ATM interchange pressure, increased competition from electronic (non-cash) payments – all in the context of a maturing market in the U.S. This panel with leading ATM deployers will explore the actions that ISOs have taken to not only address these and other challenges but to grow the value of their businesses. Some topics to be addressed include: the best locations for deployment, the merits of branding with third-parties, and the regulatory environment (with networks, processors and government mandates).

11:05 AM - 11:50 AM
Optimizing the ATM Channel
Jay Weber Vice President, EFT Solutions, FIS
Brenda Pino Vice President, ATM/Self Service Channel, HARRIS BANK

Three quarters of your customers' interactions with you are through the ATM, yet this valuable cross-sell and marketing opportunity often goes untapped. Expand the horizon of this trusted customer channel to increase cross-selling opportunities and expose additional services. Join us as we learn about Optimizing the ATM Channel Three quarters of your customer’s interactions with you are through the ATM, yet this valuable cross-sell and marketing opportunity often goes untapped. Expand the horizon of this trusted customer channel to increase cross-selling opportunities and expose additional services. Join us as we learn about strategies and technology to enable financial institutions to enrich the customer ATM experience by enabling new servicing and selling capabilities, as well as, personalizing existing transactions with the incorporation of customer specific information.

11:55 AM - 12:40 PM
Outsourcing ATMs
Fidela Hernandez Manager, Card and ATM Services, FREMONT BANK
Mary Knich VP Product Management - ATM Services, FIRST DATA

New technologies are revitalizing ATMs, but the cost can be high. Banks are looking to outsourcing as a way to better manage costs, and upgrade to the latest ATM technologies and improve their bottom lines too. This session will cover how a complete outsourcing solution provides a cost-effective way to upgrade to new ATM technology,while relieving much of the day-to-day burden associated with operating a fleet of ATMs.