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The Key to Receivables Management Success? A Thousand Dynamic Workflows

Tuesday, March 19, 2013 02:00 PM EST / 11:00 AM PST
In this still-soft economy, collecting on mortgage products is dicey and delicate. Which borrowers should be pursued and how? Do collectors even have the right, up-to-date information and files to make these decisions? Do they have access to all previous communications with the borrower?

Some mortgage providers and servicers are experimenting with business process automation and workflow software to automate the collections process to bring efficiency and clarity to this work.

One is mortgage servicer Green Tree.

In this webinar, Mark Foley, vice president of ARM operations at Green Tree, will share his company’s workflow story. He will provide a detailed account of why the software was needed, how the deployment went, and what the results have been.


Alton Jackson, implementation consultant, Latitude Software will share best practices – and a couple horror stories – for installing and using workflow software.

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